Privacy Policy
Container Homes Designer Domain Pty Limited
Trading as Container Homes
ABN 61 152 992 099
Last updated: Container Homes Privacy Policy 7 August 2026
1. Introduction
Container Homes Designer Domain Pty Limited, trading as Container Homes (“Container Homes”, “we”, “us” or “our”), respects the privacy of our customers, prospective customers, suppliers, contractors, consultants, website visitors and other people with whom we interact.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information.
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we intend to handle personal information consistently with those requirements.
This Privacy Policy applies to information collected through:
- our website at www.containerhomes.au;
- telephone and email enquiries;
- website enquiry and quotation forms;
- meetings and consultations;
- social media;
- advertising campaigns;
- project enquiries;
- contracts and project documentation;
- suppliers, contractors and consultants; and
- other interactions with Container Homes.
2. Personal Information We May Collect
The personal information we collect depends on the nature of your dealings with us.
It may include:
Contact Information
- full name;
- residential or business address;
- postal address;
- email address;
- telephone and mobile numbers; and
- company or organisation details.
Project Information
If you enquire about a modular home or development, we may collect information including:
- property address;
- project location;
- land ownership details where relevant;
- proposed use of the property;
- number of bedrooms and bathrooms required;
- preferred floor plans;
- approximate project budget;
- intended construction timeframe;
- site photographs;
- surveys;
- architectural plans;
- engineering information;
- planning information;
- council or approval information;
- access information;
- utility information; and
- other details relevant to assessing or delivering a project.
Transaction and Contract Information
Where you become a customer, supplier, contractor or commercial partner, we may collect:
- quotation information;
- invoices;
- payment records;
- contract information;
- project variations;
- correspondence;
- delivery information;
- supplier information;
- warranty information; and
- information necessary to administer our commercial relationship.
Website and Digital Information
When you use our website, certain information may be collected automatically, including:
- IP address;
- browser type;
- device type;
- operating system;
- referring website;
- pages viewed;
- dates and times of visits;
- approximate location information;
- website interactions; and
- cookie and analytics information.
Marketing Information
Where permitted, we may also record:
- whether you have consented to marketing;
- marketing preferences;
- email engagement;
- advertising interactions; and
- requests to unsubscribe.
3. Sensitive Information
Container Homes does not ordinarily need to collect sensitive information.
If sensitive information is required for a particular legitimate purpose, we will handle it in accordance with applicable privacy requirements.
4. How We Collect Personal Information
We generally collect personal information directly from you when you:
- submit an online enquiry;
- request a quotation;
- telephone or email us;
- attend a meeting or consultation;
- provide plans or project documents;
- engage us for services;
- enter into a contract with us;
- subscribe to marketing communications;
- interact with our social media accounts;
- respond to advertising; or
- otherwise communicate with us.
We may also receive information from third parties where appropriate, including:
- architects;
- designers;
- engineers;
- surveyors;
- town planners;
- certifiers;
- councils and government authorities;
- builders and contractors;
- real estate professionals;
- suppliers;
- logistics providers;
- professional advisers;
- marketing providers; and
- publicly available sources.
5. Why We Collect Personal Information
We may collect, hold, use and disclose personal information for purposes including:
- responding to enquiries;
- assessing proposed projects;
- preparing estimates and quotations;
- providing modular-home information;
- providing design and project services;
- communicating with clients;
- managing customer relationships;
- manufacturing modular buildings;
- coordinating delivery and installation;
- communicating with architects, engineers, contractors and consultants;
- arranging transport and logistics;
- administering contracts;
- processing payments;
- maintaining business and accounting records;
- managing suppliers and contractors;
- responding to complaints;
- improving our products and services;
- maintaining and improving our website;
- preventing fraud and protecting our business;
- complying with legal and regulatory obligations;
- promoting our products and services where permitted; and
- operating and administering Container Homes.
6. Website Enquiries and Quotations
Information submitted through our website enquiry forms may be used to assess whether a proposed modular building project is suitable for our products and services.
Submitting an enquiry does not create a contractual relationship between you and Container Homes.
Information submitted through an enquiry form may be reviewed by authorised members of our team and, where reasonably necessary, relevant professional consultants or service providers.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on a device that can assist websites to operate effectively and provide information about website use.
We may use cookies and similar technologies for purposes including:
- website functionality;
- remembering preferences;
- website security;
- measuring website traffic;
- understanding how visitors use our website;
- improving website performance;
- advertising measurement; and
- marketing.
We may use third-party services such as website analytics, advertising, customer relationship management, email marketing or social media platforms.
These services may use cookies, pixels or similar technologies.
You may be able to control or disable cookies through your browser settings. Disabling cookies may affect some website functionality.
Before publication, Container Homes should confirm the specific analytics, advertising and tracking technologies operating on the website.
8. Direct Marketing
Where permitted by law, we may use contact information to communicate with customers and prospective customers about:
- modular homes;
- new home designs;
- special offers;
- company news;
- project information;
- promotions;
- events; and
- other products or services that may be relevant.
You may opt out of electronic marketing communications at any time by:
- using the unsubscribe facility provided in a marketing communication; or
- contacting us using the details below.
We will take reasonable steps to action an opt-out request.
We do not intend to send electronic marketing communications where consent or another lawful basis is required and has not been obtained.
9. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to operate our business or provide services.
Recipients may include:
- employees and authorised representatives;
- architects;
- engineers;
- surveyors;
- certifiers;
- town planners;
- builders;
- trades;
- consultants;
- manufacturers;
- suppliers;
- transport and logistics providers;
- crane and installation providers;
- technology providers;
- website hosting providers;
- cloud storage providers;
- customer relationship management providers;
- email service providers;
- marketing providers;
- accountants;
- auditors;
- insurers;
- banks and payment providers;
- lawyers and professional advisers;
- government authorities;
- councils; and
- regulators or law enforcement agencies where required or authorised.
We do not sell personal information as a business activity.
10. Overseas Disclosure and Storage
Some technology, cloud-hosting, email, analytics, software, manufacturing, administrative or other service providers used by Container Homes may operate outside Australia or store information using overseas infrastructure.
Where personal information is disclosed to an overseas recipient and Australian privacy laws apply, we will take reasonable steps required by applicable law in relation to that disclosure.
Before publication, Container Homes should confirm the countries in which its website host, CRM system, cloud storage, email marketing platform, analytics providers and any other overseas service providers process or receive personal information.
Likely countries should then be identified here where practicable:
[CONFIRM COUNTRIES BEFORE PUBLICATION]
11. Overseas Manufacturing and Suppliers
Some Container Homes projects may involve manufacturers, component suppliers or other commercial service providers located outside Australia.
Where it is reasonably necessary to provide personal or project information to an overseas supplier to carry out a particular project, we will seek to limit the information disclosed to what is reasonably necessary for that purpose.
Where possible, customer personal information should not be included in manufacturing documentation unless required for the project.
12. Security
Container Homes takes reasonable measures to protect personal information against:
- misuse;
- interference;
- loss;
- unauthorised access;
- unauthorised modification; and
- unauthorised disclosure.
Security measures may include:
- access restrictions;
- password protection;
- multi-factor authentication where appropriate;
- secure systems;
- staff access controls;
- secure storage;
- reputable technology providers;
- backup procedures; and
- appropriate document-management procedures.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Retention of Information
We retain personal information for as long as reasonably required for:
- the purpose for which it was collected;
- management of a project;
- contractual requirements;
- warranty requirements;
- accounting and taxation requirements;
- insurance purposes;
- dispute management; and
- applicable legal and regulatory obligations.
Where information is no longer required and we are not legally required to retain it, we may securely destroy or de-identify it.
14. Access to Personal Information
You may request access to personal information we hold about you.
We may need to verify your identity before providing access.
In some circumstances, applicable law may permit us to refuse access. Where required, we will provide reasons for refusing a request.
To request access, contact:
Privacy Officer
Container Homes Designer Domain Pty Limited
Email:
info@containerhomes.net.au
15. Correction of Personal Information
We take reasonable steps to ensure personal information is accurate, complete and up to date.
If you believe information we hold about you is incorrect or outdated, please contact us and request correction.
16. Privacy Complaints
If you believe we have mishandled your personal information, please contact our Privacy Officer.
Please provide sufficient details to enable us to investigate the matter.
We will review the complaint and respond within a reasonable period.
If the Privacy Act applies to the relevant circumstances and you are dissatisfied with our response, you may have a right to make a complaint to the Office of the Australian Information Commissioner.
17. Third-Party Websites
Our website may contain links to websites operated by third parties.
Container Homes is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of those websites before providing personal information.
18. Children
Our products and services are not directed primarily toward children.
We do not knowingly seek to collect personal information from children through our website without an appropriate reason.
19. Automated Decisions and Artificial Intelligence
Container Homes may use software, automation and artificial intelligence tools to assist with administrative, marketing, design, communication, analytics or business processes.
We do not intend to rely solely on automated processing to make decisions that have significant legal or similarly significant effects on individuals without appropriate human involvement.
If our use of automated decision-making changes, this Privacy Policy will be updated as required.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- changes to our business;
- technology changes;
- changes to our website;
- changes to our service providers; or
- changes to applicable legal requirements.
The current version will be published at:
The date of the most recent update will appear at the beginning of this policy.
21. Contact Us
For privacy enquiries, access or correction requests, or privacy complaints, contact:
Privacy Officer
Container Homes Designer Domain Pty Limited
Trading as
Container Homes
ABN 61 152 992 099
Email:
info@containerhomes.net.au
Phone: +61 2 9056 5028
Mobile: +61 434 191 600
Head Office:
81–83 Campbell Street
Surry Hills NSW 2010
Australia
Postal Address:
PO Box 880
Ashfield NSW 1800
Australia
